Upload problem

Technical Support and Questions

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Lina Aragón

Dec 2017

I am trying to load my data using the mobile application, but as soon as I click on load the entire application is closed. Is there any other way to obtain my data?

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Sean

Dec 2017

Hey Lina! You might want to try and upload some individual points one by one. What can happen sometimes we have noticed is that if one data point is corrupted it can spoil it for the whole bunch when you try and upload them all at once. Try this with a few points and let me know how it goes.

-Sean @ PhotosynQ

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Lina Aragón

Dec 2017

Hi Sean,

Thanx for your attention. I tried to upload some individual points one by one but as soon as I clicked on the upload button my apps closes. There is anything else I can do?