For technical support, the more info the better!
Technical Support and Questions
Greg Austic
Mar 2015
When asking a technical question, provide enough information for us to help!
Complete description of the problem Screenshot or the exact text of any error messages Your Device name and ID The operating system you're running (Android, Windows, Mac, Linux) Any other information needed to reproduce the problem....
Providing enough detailed information to reproduce your problem saves everyone time and greatly increases the odds we'll be able to help you with a useful answer.
PS Thanks to PJRC forum for the nice list of tech support do's and don't largely copied here :)