desktop app: server is not responding

Technical Support and Questions

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Brecht Van Reusel

18 days ago

The desktop app was just installed on my computer. When I try to log in, I get the error "server is not responding".

I can log in on the website and the chrome app. So it does not look like the server is really down. How to resolve this?

Thumb sebastian kuhlgert square


18 days ago

Are you using a proxy server or a firewall? The Chrome app is part of the Chrome browser and accesses the internet through the browser settings. The new desktop app is a stand alone program, so you have to give permissions for it individually. We are aware that proxy servers can be an issue and we are working on a fix.