App crashes and losing data

Technical Support and Questions

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Susan Moenga

23 days ago

Hi ,

I collect my data and often upload when I have internet and I'm back in the office. Twice now, on an android device, I have lost data when the app "is not responding" and immediately crashes before I can click on upload all. Is there a way to access this data on some sort of cache or is it completely gone? What can I do to stop this?

Thank you, Susan

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Sebastian

23 days ago

Hi Susan,

I'm sorry to hear that you ran into issues uploading your data. Please write an email to support@photosynq.org to get help on the issue and see if there is data still on the phone that can be uploaded to your project.