App crashes and losing data

Technical Support and Questions

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Susan Moenga

May 2018

Hi ,

I collect my data and often upload when I have internet and I'm back in the office. Twice now, on an android device, I have lost data when the app "is not responding" and immediately crashes before I can click on upload all. Is there a way to access this data on some sort of cache or is it completely gone? What can I do to stop this?

Thank you, Susan

Thumb sebastian kuhlgert square


May 2018

Hi Susan,

I'm sorry to hear that you ran into issues uploading your data. Please write an email to to get help on the issue and see if there is data still on the phone that can be uploaded to your project.