Upload Problem after Reordering Question

Technical Support and Questions

Hi everyone,

I reordered my question a couple days ago but did not upload my previous result that I got with the old questions.

When I tried to upload all of my results today, all results with the new question are uploaded, however, the other result with old questions cannot be uploaded. There is a notification that "the server encountered a problem uploading the data".

Does anyone encounter the same problem? Is there any solution for this? I really need the data, because re-measurement is impossible. Thank you and looking forward to any response.

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Matthew Daniel

Oct 2017

Hi Dhimas

I have encountered similar problems with uploads. With me, it may have been my own error such as numbering a site sample. If the little green cloud at each measure pops up on your phone in the field, the measure has been uploaded. If you are having trouble finding it when your uploading data try just using the date, that has worked for me. Load the date you took the measure and see if they are they.

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Hi Matthew,

Thank you for the response. However, I still do not understand how an error in numbering a site sample could relate with uploads? Could you please explain more about that?

The green cloud has not popped up so I am pretty sure that it has not been uploaded. Furthermore, I did another measurement today and tried to upload it and I just had the same problem. I attach the screenshot so that you can see what problem I am facing. Did you encounter the same notification? and did you manage to solve that? or Is there any other way to move data from the app to the web?

Looking forward to your reply. Thanks in advance.

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Sean

Oct 2017

Thank you for posting this screenshot, it helps better understand your issue. Yesterday I went in to a test project, took measurements, and had them cached on my phone. I then went into my project and both added a new question, and reordered them. Went out, took more measurements and was able to upload all them afterwards. So I was unable to recreate it myself yet. Can you give any more details to what you did/changed between your measurement section, it was unclear if you had just reordered questions, made a new one or both.

Any additional information would be helpful to resolving this issue.

-Sean @ PhotosynQ

Hi Sean,

Thank you for your response. What I did was deleting some questions, adding some new ones and reordering them. I think the difference with your test project is at the part of deleting some questions and maybe that was the problem.

Hopefully, there is a way to solve this. Thank you very much for your help.

Best, Dhimas

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Sean

Oct 2017

Ah! The plot thickens! I will continue my investigation today and see if I can reproduce your issue. Problems are much easier to fix when we can identify and reproduce them. Hope to get back to you today with an answer.

-Sean @ PhotosynQ

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Sean

Oct 2017

Dhimas H. Putranto: Hi Sean, Thank you for your response. What I did was deleting some questions, adding some new ones and reordering them. I think the difference with your test project is at the part of deleting some questions and maybe that was the problem. Hopefully, there is a way to solve this. Thank you very much for your help. Best, Dhimas

Dhimas! I was able to recreate your problem, and you are totally right, when you delete a question, those measurements still cached on the phone with that question won't upload. Great bug find, I will forward this issue onto our nerds and see if they can fix it :)

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Matthew Daniel

Oct 2017

Dhimas H. Putranto: Hi Matthew, Thank you for the response. However, I still do not understand how an error in numbering a site sample could relate with uploads? Could you please explain more about that? The green cloud has not popped up so I am pretty sure that it has not been uploaded. Furthermore, I did another measurement today and tried to upload it and I just had the same problem. I a...

Dhimas,

I'm not sure how to explain the issue I have had in the past as it could have been my fault. With my projects, I have a question for site sample and site detail I have had a couple of samples that didn't show up but they definitely loaded with the green cloud. I could find them by filtering the date.

Sean well done figuring it out, mate.

Nice to know we have someone like troubleshootoing our issues. Your like a little critter hiding in the computer.. something out of Rick and Morty :)

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Sean

Oct 2017

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Thanks Matt, troubleshooting seems to be my purpose as of late

Matthew Daniel: Dhimas, I'm not sure how to explain the issue I have had in the past as it could have been my fault. With my projects, I have a question for site sample and site detail I have had a couple of samples that didn't show up but they definitely loaded with the green cloud. I could find them by filtering the date. Sean well done figuring it out, mate. Nice to know we have s...

Hi Matt,

Thank you for the reply. I really hope that Sean and his teams can fix the problem.

Best, Dhimas

Sean : Ah! The plot thickens! I will continue my investigation today and see if I can reproduce your issue. Problems are much easier to fix when we can identify and reproduce them. Hope to get back to you today with an answer. -Sean @ PhotosynQ

Hi Sean,

Did you and team manage to fix the issue? I tried it again today, but everytime I tried to upload the data, the app suddenly closed with a notification "unfortunately the app has stopped working". Do you know how to deal with this new problem? Looking forward to your reply.

Best, Dhimas H. Putranto

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Dan TerAvest

Oct 2017

Dhimas,

Sorry for the delay! We are working on the issue, but we have not resolved it yet.

Does the error message you mentioned only occur when you are trying to download the stored data, or does it occur when trying to collect or upload new data?

Hi Dan,

Thank you for the reply. Please keep me informed when it is solved.

Regarding the error message, previously it happened everytime I wanted to upload new data. Now, it also happened while I was doing the measurement. Any idea about this problem? I just experienced this in the past few days, it worked well before.

Best, Dhimas

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Colleen Rocha

Oct 2017

Dear Dhimas,

Our technical support team has been working on correcting this issue and have successfully found a solution. You should now be able to submit your data without issue. Please let us know if you have any further problems.

Best,

Colleen Rocha Client Support Services PhotosynQ, LLC

Dear Colleen,

Yes, finally it works !!! Thank you very much for all the team for fixing this. Good Job :)

Cheers, Dhimas H. Putranto