PhotosynQ app quitting on upload of particular datapoint
Technical Support and Questions
Meera L Sethi
Jul 2017
Hi there, I'm having trouble uploading a specific measurement—the app quits every time I try to do so. I attempted to submit a debug report, but the app says it is unable to and asks if I am offline (I am not). Is there a way to send a debug report manually? Thanks!
Sean
Jul 2017
I suppose posting here is a manual debug report of sorts. Can you tell us more about the measurement maybe? Anything special or different about this point? Maybe it has some pictures, sometimes in poor wifi those can take too long and time out.
Meera L Sethi
Jul 2017
The upload problem seems to have resolved itself (it may have been due to a photo attachment), but the inability to send a debug report remains (even after a reinstall). If you want to look into that, let me know if there is any other information I can send you that might help! And thanks as always!
Meera L Sethi
Aug 2017
Hmm, I'm having this problem again with many measurements on multiple phones. It's definitely associated with photos, but I'm uploading from a good wifi connection. I would be fine doing without the photos, but I can't see a way to upload the measurements without them. Any advice?