Help Center


Connect an Instrument

You can use Bluetooth and USB to connect your Instrument with your device. Depending on the instrument and device, connection options may not be available.

Android - Bluetooth

  1. Go to the My Projects page within the app.
  2. Select the instrument icon on the top right of the page.
  3. A list of available Bluetooth instruments will appear.
  4. Below the Instrument name will be its ID. This should match the MAC address on your instrument
    • If your instrument does not appear, click on SCAN DEVICES
    • You may have to click SCAN DEVICES multiple times before your instrument appears.
  5. Select on the appropriate instrument.
  6. A pop-up will appear asking for the instrument PIN. You do NOT need to enter a PIN, it will be entered automatically by the app.

Desktop - USB

  1. Select Settings from the left menu bar.
  2. Choose the Device tab from the dialog.
  3. Pick the port the Instrument is connected to from the dropdown menu:
    • Windows: COM{number}
    • Mac OS: usbmodem{number}
    • Linux: ACM{number}
  4. Connect the device by clicking on Connect.

Desktop - Bluetooth

  1. Make sure you have your Instrument connected to your Device through your OS preferences. The code for pairing is 1234.
  2. Select Settings from the left menu bar.
  3. Choose the Device tab from the dialog.
  4. Pick the port the Instrument is connected to from the dropdown menu:
    • Windows: COM{number}
    • Mac OS: Devicename_{number}
    • Linux: Not available
  5. Connect the device by clicking on Connect.

Troubleshooting

If you are having trouble connecting to your instrument, please go through this checklist first:

  • [x] Make sure your instrument is fully charged (at least 6h, or over night).
  • [x] Make sure you have turned on the instrument by pressing and holding the power button for 5 seconds
  • [x] If you were using the instrument with another mobile device, you will need to press and hold the power button for 5 seconds to disconnect it from the previous device and make it available to a new device.
  • [x] If you are using Windows 8 or lower, make sure you have the serial driver installed.

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