PhotosynQ app quitting on upload of particular datapoint

Technical Support and Questions

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Meera L Sethi

submitted 4 months ago.

Hi there, I'm having trouble uploading a specific measurement—the app quits every time I try to do so. I attempted to submit a debug report, but the app says it is unable to and asks if I am offline (I am not). Is there a way to send a debug report manually? Thanks!

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Sean

submitted 4 months ago.

I suppose posting here is a manual debug report of sorts. Can you tell us more about the measurement maybe? Anything special or different about this point? Maybe it has some pictures, sometimes in poor wifi those can take too long and time out.

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Meera L Sethi

submitted 4 months ago.

The upload problem seems to have resolved itself (it may have been due to a photo attachment), but the inability to send a debug report remains (even after a reinstall). If you want to look into that, let me know if there is any other information I can send you that might help! And thanks as always!

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Meera L Sethi

submitted 3 months ago.

Hmm, I'm having this problem again with many measurements on multiple phones. It's definitely associated with photos, but I'm uploading from a good wifi connection. I would be fine doing without the photos, but I can't see a way to upload the measurements without them. Any advice?